Privacy Policy

Introduction

At Serenity Beauty Lounge ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or providing your information to us, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We collect various types of personal information, including but not limited to:

• Name, email address, phone number, and postal address
• Appointment history and service preferences
• Payment information (processed securely through our payment providers)
• Health and medical information relevant to our services
• Photos and videos (with your explicit consent)
• Communication preferences

Technical Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referral sources
• Operating system

How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services
• To process and confirm appointments
• To communicate with you about our services
• To send promotional materials and special offers (with your consent)
• To improve our services and website
• To comply with legal obligations
• To protect our rights and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Professional advisors and consultants
• Law enforcement or regulatory authorities when required
• Successor entities in the event of a business transfer

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure data storage systems

Your Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to withdraw consent for marketing communications
• The right to file a complaint with supervisory authorities

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at: